Standard Delivery Policy

All shipping options can be selected during the checkout process.

Our standard delivery charge is £10.00. Orders will be dispatched on Monday – Friday. Customers using our standard shipping service will normally receive their items in 1 to 3 working days from the time they place their orders.

We offer a next day delivery service. The cost of this is £15.00. To use this service we would expect to receive the order before 2.30pm. We do endeavour to dispatch orders received later than this where possible.

We offer a pre 10.30am next day delivery. The cost of this is £20.00. To use this service we would expect to receive the order before 2.30pm. We do endeavour to dispatch orders received later than this where possible. Be aware that if you live in one of the Highland Excess postcodes (listed below) or in Ireland, Isle of Wight, Isle of Man or the Channel Islands then a “10.30am next day delivery” will be unlikely and we will downgrade the delivery to just “next day”. Please call if you want more information in regards to this.

We carry a large stock and can normally fulfil all orders within the timescales detailed. On the odd occasion we can have some stock shortages. If we are unable to meet our commitments we will contact the affected customer and discuss any problems and possible solutions. This will include making a full refund.

Further charges may apply for standard parcels being delivered to remote locations and offshore islands as defined by our couriers, please see below for a list of affected postcodes.

Please telephone us on 0141 459 3141 for prices regarding long length and/or over 10kg in weight to remote UK (i.e. Scottish Highlands & islands) and all international orders prior to placing your order so we can advise on excess charges. Our couriers class anything 1m and above as a long length.

If you need any further information regarding stock, postal charges, dispatch time or timed delivery options and cost please telephone us on 0141 459 3141 or email

As we use 3rd party delivery agents, VPS Underfloor Heating are unable to guarantee that all deliveries will be delivered in the timescales offered. VPS Underfloor Heating will not be liable for any loss of income, loss of profits, loss of markets, loss of reputation, loss of customers, loss of use, loss of an opportunity even if we had knowledge that such damages or loss might arise or for any indirect, incidental, special or consequential damages or loss howsoever arising.

Returns and Refunds Policy

For a refund, return unused items in their original, saleable condition with packaging, all components, and any promotional items received. Also, include a filled out returns form with your invoice number.

We are unable to accept any returns without a returns form – Download it here (Right-Click and choose Save Link As…)

Please note that returns and refunds can take up to 14 days to process from receipt of goods.

Return of Surplus Goods

  • No item can be returned to the Company without prior permission and accompanied with a returns form.
  • Specially ordered goods cannot be returned. For the purposes of this clause, specially ordered goods refer to items specifically requested by the purchaser and not regularly kept in stock by the Company.
  • All goods being returned must be in the original packaging and in a saleable condition.
  • Unused goods may not be returned after a period of 14 days from when the item was delivered.

Return of Faulty, Incorrect or Damaged Goods

  • If you notice any issues with your item within 48 hours of receiving it, we are happy to exchange it for a new one at no cost to you. Alternatively, we can also provide a refund if that is your preferred option.
  • To initiate the return process for a faulty or damaged product, please contact us on 0141 459 3141 and speak to one of our team. We will assist you in arranging for the product to be returned to our warehouse for assessment. Upon review, if we determine that the product was indeed faulty or damaged, we will process a refund promptly or exchange it.
  • Please note that if the product was purchased more than 14 days ago, we are no longer able to offer a refund. However, you are still eligible to return the item for repair or replacement within the item’s warranty period.

Heatmiser Returns

If you wish to receive a replacement or return a faulty Heatmiser item, please make sure to contact Heatmiser’s technical support (+44 (0)1254 669090, Option 2 for Support and Product Advice) in the first instance to receive a Heatmiser reference number. Once you have this number, faulty goods can be returned to our address accompanied by the returns form with details of your order number and Heatmiser’s reference number.

Special Items

Please note that for specially requested and any items that are not part of our standard product range there may be a manufacturer restocking charge applicable that would be removed from any refund or credit note. This percentage varies between manufacturers so please ask before placing an order if you are in any doubt.

Any items that are manufactured specifically for a customer are unfortunately not covered by any returns policy.

How to Return an item.

  • In person:

Unit 30 Westfield North Industrial Estate Grayshill Road, Cumbernauld, Glasgow, Scotland, G68 9HQ – Return your item in person, with a completed returns form and we will process in-store.

  • Registered Post:

Post the items to Unit 30, Westfield North Industrial Estate, Grayshill Road, Cumbernauld, Glasgow, Scotland, G68 9HQ – Your return must include a completed returns form with the relevant invoice number and we will process the return.

  • Collection:

If the wrong item was sent by us, you can contact us at 0141-459-3141 with your invoice number or via email at to arrange for collection or return the item(s) through registered mail. (Postage cost will be refunded).

Your Right of Cancellation

You have the right to cancel the contract at any time up to 14 days after you receive the goods under the Distance Selling Regulations (DSR). Please note that this policy has some limitations which are detailed below and does not apply to business customers.

To exercise your right of cancellation you must give written notice to VPS Underfloor Heating either via hand, post or email. Notification by telephone is not sufficient.

Except in the case of faulty or mis-described goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to VPS Underfloor Heating at your own cost. The goods must be returned to the address as shown on the returns form. You must take reasonable care to ensure the goods are not damaged or the box defaced in any way in the meantime or whilst in transit. In the case of faulty or mis-described goods VPS Underfloor Heating shall, after receiving notification, either collect the goods from you or ask you to return the goods at an agreed cost which VPS Underfloor Heating will pay for.

Once you have notified VPS Underfloor Heating that you are cancelling the contract, VPS Underfloor Heating will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.

Except in the case of faulty or mis-described goods, if you do not return the goods as required, VPS Underfloor Heating may charge you a sum not exceeding the direct costs of recovering the goods.

You do not have the right to cancel the contract if the order is for consumable goods which, by their nature, cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods.

Items Missing, Incomplete & Incorrect Orders

If any items are missing from orders, we ask that you report it to us within 7 working days (please note that this is 48 hours for our business customers). If it is obvious the order is incomplete or incorrect on receipt, simply refuse the delivery. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we’ll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.

Returns Address:

VPS Underfloor Heating
Unit 30, Westfield North Industrial Estate
Grayshill Road, Cumbernauld
G68 9HQ

Postcodes affected by the Highlands Excess:

AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB41, AB42, AB43, AB44, AB45, AB51, AB52, AB53, AB54, AB55, AB56, FK17.

FK18, FK19, FK20, FK21, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20

IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV29, IV30, IV31, IV32, IV33, IV34, IV35, IV36, IV37, IV38, IV39, IV40, IV41, IV42

IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV50, IV51, IV52, IV53, IV54, IV55, IV56, IV63, KW1, KW2, KW3, KW4, KW5, KW6, KW7

KW8, KW9, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28

PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48

PA49, PA50, PA51, PA52, PA53, PA54, PA55, PA56, PA57, PA58, PA59, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68,

PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31,

PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH49, PH50, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8

HS9, KA27, KA28, ZE1, ZE2, ZE3, TR21, TR25, IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, TR21, TR22, TR23, TR24, TR25

Plus, all of Ireland, Isle of Wight, Isle of Man and the Channel Islands.